This is a FAQ I’m gradually assembling for technically minded people interested in specific network features and the basics of how mobile number portability actually works.
last updated Tue 22 August 2017
Activating new SIM on the network (Three UK):
This one is specific to Three because I haven’t done it for any other networks recently, although a common piece of advice seems to be 2 hours.
So what we’re talking about here is the time after inserting a brand new SIM (in this case PAYG) into an unlocked phone, before it changes from ‘No Service’ to ‘3’, i.e. until you get an indication the registration process has started. We’re not talking about porting a number (more on that later).
On the first SIM I used, this was instant and I didn’t even need to reboot the phone, on the second it took almost an hour despite numerous toggling of airplane mode, checking the reception was OK, power cycling the phone and so on. The advice I was given was to leave it in and powered on for four hours.
Until that point, dialling the new number will give “This number has not been recognised”, because it’s not actually on the network yet.
Also, I found that requesting a port before the new SIM was registered meant that it was lost/ignored/failed (despite supplying the number of the SIM) and I needed to request the port again.
Other thing worth noting -an iPhone will prompt you to install new carrier settings as soon as a new SIM is inserted in the phone, before it’s actually registered on the network. It does this over WiFi. You can force it to check by going to Settings > General > About.
UK mobile number porting (MNP):
- in the UK it’s still pretty manual (GUI software provided by Syniverse to handle generation/validation of PACs, and files exchanged daily over SFTP between the various MNOs to update the databases). They pay each other a few pence to handle the porting and several thousand pounds for access to the system.
- You can easily have three (or more) parties involved – the Original network operator, the Donor Service provider and the Recipient Service provider (this is because the number still has to be routed via the MNO that originally owned it). Also either the donor or recipient could be an MNVO – a service provider that doesn’t own their own network.
- Timings: Have a look at the chart (usual warning – could now be out of date) on page 13 of the Setup Guide for an indication of what order everything happens in. Note how the new operator is meant to activate the number on their network before 11am, the original network operator (who owns that block of numbers) reroutes it between 11am and 3pm, and the old operator deactivates it sometime after 4pm (having received confirmation).
- 1 day to transfer, but only Monday to Fridays, excluding bank holidays, because of the carefully choreographed sequence described above.
- Voice and text messages are ported separately, because there are separate interconnects between operators for voice and SMS.
- As should be apparent, records need to get updated in multiple places, which is why, for example, you can get problems involving failing incoming calls from certain networks.
Why isn’t there just a single database?
Well there is, for issuing and checking PACs. But the source and destination network need to enable/disable the number on their network and the original owner needs to ensure it’s routed correctly.
Porting numbers to Three UK:
On the day of the transfer, you should get a text at around 8am to the Three SIM with your temporary number saying:
From Three: Your phone number 440123456789 should be transferred to us by end of the day. Just switch your phone off and on to confirm the transfer. Thanks.
Three and EE support voice and SMS (i.e. you can send/receive texts when only connected to wifi).
O2 and Vodafone only support voice (also: anecdotal observation, couldn’t ever get O2 Wi-Fi calling to login, so gave up on it – Three worked instantly on same network).
WiFi calling does log in/out periodically, but I’m yet to lose connection during a call.
WiFi calling does add a slight amount of latency to the audio.
Conversely, call setup time is very fast.
Not seen any problems with iPhone battery life so far on iOS 10.3.3 (it will obviously use a little battery, but nothing significant.)
Check status. As well as
Three WiFi Call in the status bar, you can check Voice/SMS support via Settings > General > About – click on Carrier, it will toggle between
Three 28.4 (the Carrier settings version) and
IMS Status: Voice & SMS
On iPhone, WiFi calling uses UDP ports 500 and 4500.
This isn’t supported by Three, but is by EE and O2.
List of which networks support which Apple features.
How it works on O2:
Everything, including the audio files, is sent/received over mobile data – i.e. if you have a bad connection it will be slow or you will see a message saying Visual Voicemail is not available. (At that point you can still ring the voicemail number – in o2’s case 901). You can play back any messages already downloaded even if you have no connection.
You can set your greeting through the phone without having to dial the voicemail number.
Useful Visual Voicemail features:
- you’re not paying a per minute rate to listen to messages (your mobile data allowance is being used, but this will be cheaper)
- the push notification tells you who each message is from
- you can obviously play messages in any order / scrub through the audio and see the duration of each message at a glance
- ability to share the audio with other apps if you want to permanently save a message.
- in Beta (US only) – auto transcription support (it downloads the message and the transcription is done on the phone).
Voicemail on Three UK:
Three doesn’t use the voicemail notification icon. Instead you immediately get a text telling you the total number of messages in the mailbox (this uses the REPLACE_SM feature in SMS to overwrite any previous notification – so you don’t get a string of texts you have to delete).
Be aware that most international roaming agreements are still 2G / 3G only. If you want 4G, you’ll typically need to buy a local SIM. Most networks will let you look up roaming charges on a per country basis on their website.
WiFi calling usually doesn’t work abroad (e.g. O2).
Network specific apps (TuGo, ThreeinTouch etc.) may do.
In addition to the network maps, Ofcom have a mobile coverage predictor. I’ll simply observe for me it is wrong for every network (including predicting I won’t be able to get one network at all when I actually get good reception.)
Reasons for choosing the ‘big 4’ rather than an MVNO
- MVNOs tend to get less QoS priority on their parent networks, e.g. on O2, access is tiered – o2’s PayM customers at the top, followed by o2 PAYG and Tesco Mobile, then Giffgaff. This is usually apparent in speed tests and occasionally whether you can connect at 4G.
- Free London underground Wi-Fi access
- Services like tethering, WiFi calling, Visual Voicemail often aren’t available on an MVNO.
What network do I currently use?
I’ve used many (on both PayM and PAYG), but currently Three PAYG.
- best local coverage (including 4G and VoLTE) – your priority when choosing a network should always be how good is the coverage in the places I will use it the most? This will usually be the deciding factor in whether you’re happy with you’re current network. (Check if the situation has changed every so often, I used not to be able to get Three at all.)
- WiFi calling & SMS
- best call pricing of any network (3p/min voice, 2p/text, 1p/MB data).
- Roaming at same prices in many countries (on PAYG as well as PayM)
I would prioritise coverage, the least “hassle” and support for phone software features you wish to use (e.g. wi-fi calling) over contract prices.
PAYG or PayM?
This may be a moot point if the cost of your next phone wipes out any savings you have made.
Always try a PAYG SIM first to test coverage.
If you’re getting a contract, look at the 30-day deals, and consider if the peace of mind of not being tied into a much longer contract outweighs the extra you will be paying each month for the same data/minutes/text allocation.
The choice depends on your usage patterns, how much hassle you find topping up a PAYG phone and if any features are denied to PAYG users (in Three’s case, tethering/hotspots). If you’re paying for addons every single month (which, for all networks, all expire after 30 days) you may be doing it wrong.
My rule of thumb: at 1p/MB data, if you’re using an average of 1GB a month (Three’s UK month average usage is 6GB apparently – how are people using that much?) PAYG makes more sense.
Note also, all the main networks currently add an annual increase to contract prices in line with inflation, which PAYG users avoid.